toke Platform Account Terms

We at toke enforce a clear set of account terms that govern how you access our platform, deposit funds, place bets and wagers, and withdraw your balance. These terms apply to all users who create an account on toke, whether accessing from Jakarta, Surabaya, Bandung, Medan, or any other supported jurisdiction. By opening an account, you agree to the conditions outlined below.

Our terms cover account creation and verification, deposit and withdrawal procedures, bonus conditions, game rules and settlement, dispute resolution, and your responsibilities as a user. We also clarify the jurisdictions where our services are available and the limits we enforce on account activity. These terms are designed to protect both you and toke, and to ensure fair and transparent gameplay across all our offerings—sportsbook betting on Liga 1 and Champions League, live-dealer tables, slots, and esports markets.

If you have questions about any term or condition, our support team is available through your account dashboard. We provide English-language assistance for account and policy inquiries.

Account Opening and Eligibility on toke

To open an account on toke, you must provide a valid email address and create a password. You confirm that you are of legal age in your jurisdiction and that you accept our terms. On your first deposit, we require Know Your Customer (KYC) verification: your full legal name, ID number, and residential address. You must upload a clear copy of your government-issued ID (passport, national ID, or driving licence) and provide a selfie for verification. This process protects against fraud and ensures compliance with Indonesian financial regulations.

We reserve the right to request additional verification documents if we suspect unusual account activity or if your submission is unclear. Verification typically completes within one business day. If your application is rejected, we notify you of the reason and offer an appeal process through our support team.

Note: You are responsible for keeping your account credentials confidential. We do not ask for your password via email or support chat; never share it with anyone.

Deposits, Withdrawals, and Account Balance on toke

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. E-wallet deposits settle within seconds to minutes. Bank transfers take 1-2 hours during business days if submitted before 3 PM. Your deposit is credited immediately to your toke account balance. There are no deposit fees; the full amount you transfer is available for betting, live-dealer play, and slot games.

Your toke account balance is displayed in real time and covers all entertainment categories—sportsbook, live-dealer, and slots. Winnings from any game or market are credited instantly to your balance. To withdraw, you request a payout through your account dashboard, select a payment method, and confirm via SMS code. We review your request within a few hours to verify your account status and prevent fraud. Once cleared, funds are sent to your chosen destination according to that method's standard processing time. There are no withdrawal fees on toke.

Bonus Offers and Promotional Terms on toke

We occasionally offer bonus credits or promotional campaigns. Any bonus offer on toke carries specific terms: eligibility requirements, expiration dates, playthrough conditions (if applicable), and restrictions on which games or markets the bonus can be used in. We provide these terms in full when you claim a bonus. Bonus credits are separate from your cash balance and expire after the stated period if unused.

We reserve the right to modify or cancel promotional offers at any time. If you abuse bonus terms—such as placing contradictory bets to extract bonus value—we may forfeit the bonus and any associated winnings. Our Loyalty Program rewards regular play with points redeemable for credits or perks; these points have no cash value and expire annually if unused.

Bonus terms are binding and enforceable

When you claim a bonus on toke, you accept its conditions. Disputes over bonus eligibility are resolved by our support team based on the documented terms at the time of claim.

Game Rules, Markets, and Settlement on toke

Each game and market on toke—sportsbook bets on Piala AFF or Champions League, live-dealer tables, slots—has specific rules displayed in our help section or within the game interface. For sportsbook markets, we settle bets based on official league or tournament results. If a match is postponed, abandoned, or declared void, we apply standard settlement rules: bets on abandoned matches are refunded, and voided matches void the wager. In esports markets covering Mobile Legends, Free Fire, and PUBG Mobile tournaments, settlement follows official league determinations.

Live-dealer game outcomes are determined by real dealer action or RNG (random number generator) for slot games. We do not alter outcomes based on player preference or balance. Game results are logged in your account history and available for review at any time. If you dispute a settlement decision, contact our support team with details of the bet or hand; we review the record and respond within one business day.

Account Security and Your Responsibilities on toke

We require two-factor authentication (2FA) via SMS or email for account security. When you log in or request a withdrawal, we send a verification code to your registered contact. You must enter this code to proceed. We also allow password resets through your registered email address. Your password is encrypted and never stored in plain text on our servers.

You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorized access. If your account is compromised, contact our support team and we will freeze the account pending investigation. We log all account activity—logins, deposits, withdrawals, bets—and you can review this history in your dashboard. If you notice fraudulent activity, we work to recover losses subject to investigation and our fund-recovery policy.

Jurisdiction, Availability, and User Responsibilities on toke

Our services are available only in jurisdictions where online gaming and sportsbook betting are permitted under local law. We do not offer services in regions where such activities are prohibited. You are responsible for verifying that your access and use of toke comply with your jurisdiction's regulations. We assume that account holders have confirmed local legality before creating an account. If you access toke from a restricted jurisdiction, we reserve the right to suspend your account and forfeit your balance.

Our services are not available to residents of certain excluded countries or to users under legal age in their jurisdiction. We conduct periodic compliance checks and may request additional verification documents to confirm your eligibility.

Dispute Resolution and Complaints on toke

If you have a complaint about a settlement decision, bonus term, or account issue, contact our support team through your toke account dashboard. We provide a response within one business day. If you are not satisfied with our initial response, you can escalate to our complaints officer, who conducts a formal review. We maintain records of all disputes and resolutions for transparency and regulatory compliance.

Any legal disputes arising from your use of toke are subject to the laws of the jurisdiction in which toke operates. You agree to submit to our jurisdiction's courts for any litigation. We encourage users to attempt resolution through our internal complaints process before pursuing external action.

Changes to Terms on toke

We may update these terms at any time to reflect changes in our services, legal requirements, or operational practices. We notify you of material changes via email at your registered address. Continued use of toke after the notification period constitutes acceptance of the updated terms. If you do not accept updated terms, you may close your account and request a withdrawal of your balance.

Our support team is available in English through your account dashboard if you have questions about these terms or any aspect of your toke account. We remain committed to operating fairly, transparently, and in compliance with applicable regulations in the jurisdictions where we operate.

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